Refund policy

Refund Policy

Last updated: October 2026

Returning an item

You have 30 days from the day you receive your order to return it for a full refund of the item price. This is in addition to your statutory right to cancel (see below).

To be eligible for a refund, items must be:

unused and in their original condition;
returned in their original packaging, including any branded boxes, dust bags and protective wrapping;
complete with all tags attached, including any security or authenticity tags; and
free from any signs of wear or use, and from marks such as make-up or fragrance.

How to return

Visit our returns portal at mybag.returns.international.
Enter your order number and either your postcode or email address to bring up your order, then follow the steps.
Choose a carrier option and take your packaged return, with the QR code we email you, to your chosen drop-off point.

Return postage is paid by you. For UK returns it starts from £4.99, depending on the carrier option you choose. Please keep your proof of postage until your refund has been confirmed. Each return must be logged on the portal as its own order, so please do not combine several returns in one parcel.

Returns are sent to: MyBag Returns Department, c/o Ark-H, Unit 33, Watson Road, Wilstead Industrial Park, Wilstead, MK45 3PD.

Refunds

Once we have received and checked your return, we will refund the price of the item to your original payment method within 14 days. We will email you when this has been done. Original delivery charges are refunded only if you cancel your whole order, or if you exercise your statutory right to cancel (see below).

Your statutory right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order, without giving a reason, within 14 days of receiving the goods. You then have a further 14 days to send the goods back. If you cancel under this right, we will refund the price of the goods and the standard delivery charge you paid. We may reduce the refund if the goods have lost value because you handled them more than was needed to inspect them.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as described, please send us a message via our contact form as soon as you can, with your order number and a photo of the problem. We will arrange a replacement or a refund and we will cover the cost of returning the item.

Under the Consumer Rights Act 2015 you may reject faulty goods for a full refund within 30 days of receiving them. After 30 days, and for up to six months, you are entitled to a repair or replacement, and in some cases a refund, if the fault was present when the goods were delivered.