We want you to love what you ordered. If it's not right, you can return it.
Our returns policy
You have 30 days from the day you receive your order to return it for a full refund of the item price. Items must be returned unused, in their original condition, with all tags, dust bags and packaging included.
How to return an item
- Visit our returns portal at mybag.returns.international.
- Enter your order number and either your postcode or email address to bring up your order, then follow the steps.
- Choose a carrier option and take your packaged return, with the QR code we email you, to your chosen drop-off point.
Return postage is paid by you and starts from £4.99, depending on the carrier option you choose. Please keep your proof of postage until your refund is confirmed. Each return needs to be logged on the portal as its own order, so please don't combine several returns in one parcel.
Refunds
Once we've received and checked your return, we'll refund the price of the item to your original payment method within 14 days. We'll email you when it's done. Original delivery charges are refunded only if you cancel the whole order.
Faulty or incorrect items
If something arrives faulty, damaged or isn't what you ordered, send us a message via our contact form straight away, with your order number and a photo. We'll arrange a replacement or refund and cover your return postage.
Your statutory rights
This policy is in addition to your statutory rights, including your right to cancel under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015, which are not affected.
Returns are sent to: MyBag Returns Department, c/o Ark-H, Unit 33, Watson Road, Wilstead Industrial Park, Wilstead, MK45 3PD.