Quick answers to the things we're asked most. If you can't find what you need, send us a message via our contact form and we'll be happy to help.
How much is delivery, and how long does it take?
We offer three UK delivery options: Standard (3–7 days, £4.99), Express (within 48 hours, £7.99) and Next Day (£9.99). Order cut-off times are on our Delivery Information page.
Do you deliver outside the UK?
Yes. We deliver to most of Europe, the US and Canada, and selected countries worldwide, within 7–14 working days. Delivery costs from £7.10 to £29.50 depending on the country, and import duties and local taxes are payable on delivery. The full list of countries and prices is on our Delivery Information page.
How can I track my order?
You'll receive a confirmation email when your order is placed, and a dispatch email with tracking as soon as it's on its way.
Are your bags and accessories authentic?
Yes. Everything we sell is sourced through authorised channels and guaranteed 100% authentic. You can read more on our Authenticity Promise page.
How long do I have to return an item?
You have 30 days from receiving your order. Return postage is paid by you and starts from £4.99 in the UK. Start your return at mybag.returns.international and see our Returns & Refunds page for full details.
What if my item arrives faulty or damaged?
Send us a message via our contact form with your order number and a photo of the problem, and we'll put it right.
How do I contact you?
Use our contact form. Please include your order number if your question is about an order.